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We’re aware of a new type of investment bond scam purporting to be supported by the Australian Securities and Investments Commission (ASIC). If you have received a message or email that does not seem genuine or includes an urgent call to action, remember to Stop, Check and Reject. The text of the scam specifically encourages the recipient to click on the link by claiming that the recipient has been the victim of a data breach.
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The message or email is typically received when a customer has recently booked accommodation, is due to check-in, or has already checked in. This means that when they call, it may appear as if the call is coming from CommBank, but it is actually a scam. The letters instruct recipients to transfer funds to a “secure account” to protect their assets. We have been alerted to a scam involving fraudulent letters that appear to be from the Australian Securities and Investments Commission (ASIC).
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August 2025 – CommBank MFA Phishing Emails
It then requests payment card details and asks the user to select their financial institution, after which the user is directed to a fake NetBank page where banking credentials are captured. The message directs a user to click on a link, at which point they are taken to a fake login page to capture Optus account details. Fraudulent messages are asking people to provide Optus and bank login details in order to allegedly claim compensation.
February 2026 – “CommBank Awards Expiring” Phishing Campaign
The recent Optus data breach may leave you at a heightened risk of being the target of scams – regardless of whether your personal data was lost in the breach or not. You can validate the authenticity of any investment product offered by CommBank by contacting us directly through our official phone numbers, a full list of which is provided on our Contact Us page. CommBank urges you to please Stop, Check and Reject if it is not legitimate, when considering any investment opportunity. Furthermore, these scams often require urgent payments to be made to third party accounts.
The fraudulent messages prompt recipients to click on malicious links within the SMS on the basis that their access to NetBank is or will be restricted until further information is provided or actions taken. The messages claim the recipient needs to take action to put a stop to suspicious activity or unlock access to their CommBank accounts or cards. The fraudulent message prompts recipients to click on a malicious link within the SMS in order to restore your Netbank access or message us in the CommBank app. If you click on the link you will be requested to input your banking information which will then be used to access your genuine account.
Message recipients are prompted to click on a malicious link in the SMS to restore account access. This email informs recipients that they must update their personal details in order to use their NetBank account, due to the ‘COVID-19 virus’. This message attempts to create a false sense of urgency by suggesting that their account will be suspended indefinitely unless the recipient updates their account information by following the link provided.
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The scammers sending these messages are employing a tactic that makes them appear in the same message thread as legitimate CommBank messages, as per the image. Remember to Stop, Check, and Reject if you come across an email requesting you to click on a link and online casinos provide your personal information or banking credentials. We are aware of SMS messages currently in circulation that attempt to convince customers to click on a link to review “unusual activity”.
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